CustomEHR Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)

FAQ   | 

  • Does CustomEHR require a particular type of computer or operating system?
  • Does it matter which browser I am using?
  • Must Javascript be turned on?
  • Must cookies be turned on?
  • Why do I have to log in again if I try to reload a page or go back using the browser's back button?
  • Can voice recogntion be used for data entry?
  • How about handwriting recognition using a tablet PC?
  • Can a transcription service be used if I don't want to type information in the Electronic Medical Records Module?
  • Can my group's logo be displayed on letterhead and other pages?
  • How can group information be updated?
  • What is the ladybugicon for at the bottom of each page?
  • How much does it cost to subscribe to CustomEHR?

    Does CustomEHR require a particular type of computer or operating system? No. CustomEHR is entirely platform independent. You can access CustomEHR from any type of computer running a reasonably modern operating system with standard browsers. There are no proprietary virtual machines. Macintosh, Windows, Linux or whatever flavor of OS work equally well. All that is required is a computer connected to the Internet. (A faster connection may help, but is not essential, as there is very little graphical information displayed, both to reduce clutter and increase the speed at which pages are loaded.)  

    Does it matter which browser I am using? No. CustomEHR very carefully uses only coding which conforms to generally accepted, open standards. Any modern generation browser (such as Internet Explorer, Firefox, Netscape, Safari, etc.) should be able to display all of the features of CustomEHR correctly. No plug-ins are required.  

    Must Javascript be turned on? The short answer is that for now, YES, Javascript must be enabled for CustomEHR to work properly. There are a number of features in CustomEHR which use Javascript to make the user interface faster and easier. A prominent example is the ability to expand and collapse details in the pages for Review of Systems and Physical Exam documentation. There are also a number of Javascript dependent drop-down menus on various pages which allow direct navigation to the page selected in the menu without having to click on a "Go" button as a separate step. When Javascript is used for essential features involving security, for example the countown timer which automatically sends a page back to login after a set time interval, there is always a back-up which does not depend on Javascript. Because some users will prefer to disable Javascript in their browsers (primarily to block pup-ups), in the future we will include an opton to set "no Javascript" as a user preference, with alternatives for all the Javascript features. This has not yet been implemented. For those who normally prefer to leave Javascript turned off but wish to use CustomEHR, it should only take a second or two to switch on for the CustomEHR session. (In most cases, how to do this should be readily apparent once in your browser's "Preferences" menu, otherwise see your browser's documentation for instructions.)  

    Must cookies be turned on? No. Since many individuals and network administrators prefer to leave cookies turned off for security reasons, CustomEHR uses a mechanism for user authentication that does not depend on cookies. However, if you do allow cookies, CustomEHR can now be set to remember you on a computer tha only you use, making it unnecessary to re-enter your username and password every time.  

    Why do I have to log in again if I try to reload a page or go back using the browser's back button? To protect privacy and maintain security, all pages on CustomEHR will time out after a specified time period. The prohibition on either reloading a page or going back is to prevent anyone from intentionally or accidentally getting around this privacy provision. However, you can conveniently use the Refresh icon you'll find in the navigation bar of most pages to reload a page and reset the timer. (You can try this out now by clicking on the icon in the previous sentence.)  

    Can voice recogntion be used for data entry? Yes -- but because CustomEHR runs on the Web and is not an installed software product, you must purchase an independent voice recognition software program which is capable of writing information to forms in a browser. Most quality VR products should be able to do this. As with any VR system, you will need to train a particular computer for your voice according to the directions of the VR program. And because you will be entering medical terminology, a VR program with an installed medical dictionary would probably help to significantly improve accuracy of transcribed information.  

    How about handwriting recognition using a tablet PC? Just as with voice recognition, this should work very well provided that you have a tablet PC which can read your handwriting!  

    Can a transcription service be used if I don't want to type information in the Electronic Medical Records Module? Yes. But keep in mind that much of the EMR information is entered with very easy point-and-click methods, with options for extensive user customization that allows default negatives to be entered automatically. Much of this data entry can be done quickly and unobtrusively at the bedside, eliminating much of the need for typing, and saving time and transcription costs. It also allows information to be stored in searchable data fields that can be used for report generation, quality review, outcomes studies, other research, etc. For those people who do want transcription help with some or all of the data entry, CustomEHR plans to arrange an agreement with transcriptionists who will be specifically trained in entering information directly and efficiently into the CustomEHR system. [This option is not yet available.]  

    Can my group's logo be displayed on letterhead and other pages? Yes. There are a number of pages which are set up to display a group's logo, particularly the pages intended for printing which generate group letterhead, eg. all of the electronic medical record encounter notes, and referral notes. Your logo is also displayed on the "printer friendly" pages of the Call, Location and Vacation Schedule. CustomEHR can store your group's logo file for this purpose. If possible this should be a JPEG file (ending in ".jpg"), since other file types cannot presently be displayed on those pages which create online PDF files. But we can convert the file for you if you do not have this in JPEG format. If you have a website, in most cases we can simply borrow your logo from your website. Or, you can send it to 'support at CustomEHR dot com'. (We can't display this in usual e-mail format here since spammers collect e-mail address from web pages, but you should be able to figure out the correct address from this.)  

    How can group information be updated? Group information may be updated by anyone with administrative privileges. Users who do not have administrative privileges would need to disucss any suggested changes with someone who does.  

    What is the ladybugicon for at the bottom of each page? See the Help item: Bug Report.  

    How much does it cost to subscribe to CustomEHR? The pricelist for the various modules is available by contacting us. Some of the modules are still in beta development, others have been fully released. (See version information for more complete details.) If you are interested in being a beta site, please contact us. (Of course, it costs nothing to be a beta site; in fact, we stand to benefit greatly by anyone's partcipation as a beta site, and we plan to offer significant discounts to beta participants.) You also may want to read the principle we have established about affordability. In fact, our goal is for CustomEHR to be the most affordable electronic health record on the market.  

  •   HOME |  REQUEST INFO  |  CONTACT  |  ABOUT US  |  VERSION  |  LOGIN  |  SCHEDULE
    Coding for this page last updated: November 2, 2007
    © Copyright 2001-2020 CustomEHR, LLC. All rights reserved.